FAQ’s
FAQ’s about eContractorBids.com
What kind of help can I get from your service professionals?
Our network includes service professionals skilled in more than 500 home-related services, from new home construction, to remodeling, to handy man projects.
How does eContractorBids.com match me with the right service professional?
To find the best area service professional, a consumer first submits a brief description of his or her service need by answering a series of questions in a eContractorBids.com interview. This interview not only helps us understand your expectations, but it lets you look carefully at all the parts of your need.
eContractorBids.com then matches your specific need with the defined skills of a select group of service professionals. The result is a match between the right consumer and the right service professional.
Am I obligated to use eContractorBids.com professionals?
No. We provide professionals matched to your need and interested in your job, but the final choice is up to you.
How do I know I’m getting the right service professional?
eContractorBids.com service professionals are thoroughly screened before being included in our network so you can be confident in your selection. You can also use profile information and Ratings & Reviews from past customers to help decide who’s best for you. Our mission is to create a better connection between the right consumer and the right service professional. We want you to get your job done right!
MANAGING YOUR RELATIONSHIP WITH A SERVICE PROFESSIONAL
What if I change my mind during a project and want to cancel a contract?
The decision to stop a project will have to be worked out between you and the service professional. Expect to pay for work and materials performed up to that point. We ask that you remember to come back to our Web site to complete your Ratings & Reviews survey.
What can I do to maintain the high level of service that eContractorBids.com service professionals provide?
Complete your Ratings & Reviews survey! This short survey provides great feedback for other consumers and also for service professionals (so they can continue to offer exceptional value). Of course, we would love to hear from you at any time with compliments, comments, or concerns… so don’t be a stranger!
Will eContractorBids.com cancel a service professional’s member status upon receiving a customer complaint?
Your feedback is vital to the quality of service our member professionals provide. However, as with any grievance process, we first evaluate both sides of the story before making a final decision. Often, an unpleasant experience is the result of a simple misunderstanding between the two parties. However, if there is a negative trend against the service professional, we do reserve the right to remove a service professional from our network.
OUR SCREENING PROCESS
What criteria is a service professional required to meet to become a member of the eContractorBids.com network?
eContractorBids.com Service Professionals undergo a rigorous 10-Point Screening before they are accepted in to our network and matched to homeowners.
- Verify Trade License
- Verify Insurance
- Verify State Business Filings
- Criminal Records Search
- Sex Offender Search
- Identity Verification (Social Security Number)
- Verify Customer References
Note: Member service professional information confirmed as described above may change or expire over time; while eContractorBids.com attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
What is the difference between a licensed service professional and a non-licensed service professional?
Licensing means the service professional is authorized by the state or local government to work within his or her trade or profession. Licensing requirements vary state-by-state, and not all trades or job sizes require a license.
